ago. I'm considering order one with US Steam account and forward it to me in Hong Kong, it might takes about 2 weeks, much earlier than Komodo, even a little bit cheaper, just worrying about potential RMA, if RMA is needed, the costs is pretty high, also costs me maybe a month or more. Video here. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. "This Warranty is transferrable to natural persons who receive the Hardware as a gift from the Purchaser; transfer pursuant to this sentence shall not otherwise expand this Warranty. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. Steam initiated an RMA. The second thing is that the “Steam” button on the bottom left, next to the screen, does not work when I have the stick drift. I've had to RMA my Steam Deck due to a non-functional L3 button. They didn't steal it. I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. Leave it charging for a while and try again. Steam Deck works great for few months but it starts having similar issues again. Go to setup utility. [deleted]Very impressed with Steams RMA so far. So I had to contact Steam and set up an RMA. Video/photograph and record everything prior to sending in your deck for any RMA work. Steam initiated an RMA. Received my replacement on 3/29 or 3/30, I forget. Wi-Fi 6E. Steam Deck. When I inquired about turnaround times I was told to expect a 3-5 business day turnaround once they received my unit. Take the Wh and divide by 20, or the mAh 1 and divide by 5400. My deck arrived at the facility Tuesday morning 3/8. That is completely unacceptable as far as I'm concerned. But if just by opening and replacing it voids it, then that's a bit unfair. Let me know if you still need help. Step One: Remove The Back Cover Of The Steam Deck. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. These orders will start shipping on December 17th. That doesn’t work, I guess RMA time. I read many threads about people reviewing their unit, and I think something is wrong about mine. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. Wir erstatten in einem Zeitraum von maximal 14 Tagen nach Erhalt der Hardware alle erhaltenen Zahlungen für von Ihnen gekaufte Artikel sowie die Lieferkosten für die günstigste von uns angebotene Versandmethode zurück. Have the RMA paperwork in the box as the first thing support would look at when opening it. Hold Volume+ and press the power button once to boot into BIOS. 04. NOT a good idea to hardware mod the deck at this time if ur uncomfortable doing so, when you can RMA. I'm waiting for Steam support reply, although I don't have much faith, honestly. Buy it with a credit card that gives you an extra 1 year warranty. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. Let battery drain below 40%. Some days ago I asked again and now they don't even respond. Only hard rebooting the deck or using the steam button to close the game would stop the issue. . HourGlassGalaxy • 8 mo. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. " "We're happy to announce that Steam Decks will start shipping in Japan, South. All time are EST, and I am located in Michigan. I had a RMA a TV and it was 3. - Send out my Steam Deck on May 18th. Unit arrived at warehouse (Netherlands) on April 4th. - Get an email saying Steam Deck's ready to ship on June 1st. Steam initiated an RMA. " After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. So basically I will have 3 choices:. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃Got my 512gb Deck yesterday. my Steam Deck stopped charging after connecting it to an USB Hub. RMA wait time? Question I sent my steam deck in on 12/23/2022. 5m. Every time you take apart that silver sticker, it gets worse. My close acquaintence, Matthew Anderson ( ChimeraOS contributor, based in the US), made good use out of them when the fan in his Deck was making loud grinding sounds. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. The only exception is RB takes a screenshot. how long have you waited to get your RMA? I. 1. You can get 8 hours of battery life on the steam deck now =) I get that currently with the standard battery by using the settings in the power menu. Received my RMA label 8/2 after going through troubleshooting sent it out same day. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. The repair shop replaced the right thumbstick and had it working for a little while afterwards. Valve also confirmed that it has updated the Steam Deck product page. Got it back and it also has a stuck pixel. Premium anti-glare etched glass. . The switch is cheap but it requires soldering skills. you can later try to fix or help improve the. On the other hand, the buttons on the Q2 Deck felt mushy. I sent in my steam deck with the same problem for an RMA. yeah, you should be able to. Donations are appreciated, but not necessary:paypal. how long have you waited to get your RMA? I am based in Germany. beebacked • 1 yr. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. Removing the battery cable when accessible. I had to RMA AGAIN. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. arrived at rma center dude, forget about the deck for a few minutes and buy a lottery ticket. Still no word on when they will ship a replacement. I exited the game and. Bought the 512 gb one and it got shipped through ups first time it was coming it said the adress was change requested by sender it gets shipped to the wrong adress message steam suppirt ship out another one same thing happens can anyone help or tell me why its happening. Make sure your Steam Deck is off and plug it in using the charger. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got. subscribers . Make sure the white LED is on. It arrived under 2 weeks later. But feel free to make a post on Reddit after 3 days to the tune of “Valve stole my Steam Deck and is refusing to send me a new one” Reply. (Left-to Top, Right-to Right/Top - see Picture ). 5% and 3% dead on arrival, with lower priced hardware having higher failure rates. Mar 31, 2020 149. © 2023 Valve Corporation. © 2023 Valve Corporation. I still have no update and waiting for a new unit to be shipped to me. Sadly, when I got mine, I had a bunch. #15. Seems like in Europe the RMA turnaround was way faster. drop off, to 02. 5 - Holy Grail of an Update for Emulation. Enter bios on power on (power + Vol+) with power supplier disconnected. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. Bad RMA experience - UK. Go down to Hardware section and select Model/Serial Numbers. The worst RMA Experience. They received my Steam Deck a couple days ago. - Steam Deck arrives at their warehouse in IL on May 20th. Select Battery storage mode. my Steam Deck stopped charging after connecting it to an USB Hub. Using the D-Pad and A to select, navigate to "Setup Utility". There are no rumble motors in the deck, so it will definitely feel weak. Steam Deck support i. Help is also available if you can't log in, need to reset your. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. My original device had a dead pixel and sticking buttons. At least with the system re-image I was able to get a good amount of gameplay into my titles before it crashed. (7 Feb) Wondered this morning what was happening, checked my Steam Purchase page and the status is "Refunded". Either way, don't be surprised if a few days go by. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. Re image, shipment mode, editing power options in Desktop. darth miike Apr 30, 2022 @ 12:22pm. Repairs for issues covered by warranty are free of charge. Hold down the Volume+ button and press the power button. I contacted valve for tech support they were unable to resolve it and issued an RMA. - Contact Steam Support on May 16th. Steam initiated an RMA. sachitgul • 8 mo. saying they had ordered a repair part- no reference to a ticket number, item description. If your deck turns on automatically, unplug it and let it die a second time; It is important that the deck starts at 0% and stays turned off for step 4. my Replacement Deck has arrived. You should be able to adjust each side independently until the overall behavior feels right to you. Add a Comment. Either way, don't be surprised if a few days go by. how long have you waited to get your RMA? I. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. my_lesbian_sister_gf 64GB - Q4 • 7 mo. The few posts I found indicated that an RMA was the only solution, so I reached out to steam. I'm from Germany, and this goes too far for initiating an RMA process. I had an issue with 512GB Steam Deck where L3 button was not registering. Thanks, I’ll try this and if it doesn’t work, factory reset time. Like if they added one of those stupid "warranty voided if removed" sticker or a software that detects a hardware change has been made and voids the warranty. I don't think that is true. Select your issue to review troubleshooting information and contact Steam Support if necessary. Contacted support, got RMAed, no problem. my Steam Deck stopped charging after connecting it to an USB Hub. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. I have no idea what valve are doing with it at the moment unfortunately. 1. How to check fan mfr without opening Steam Deck. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Unit arrived at warehouse (Netherlands) on April 4th. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. They responded within hours when I started the ticket. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a drive that can connect to the deck. These orders will start shipping on December 17th. Backstory: I love my deck. I still have no update and waiting for a new unit to be shipped to me. That is completely unacceptable as far as I'm concerned. At the time I got the deck, I assumed it was a steam in the material and ignored it. Steam Deck OLED Available Now! Make Your OLED Dreams Come True!. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. The Steam Deck I purchased from my former co-worker had its touchpad stop working, In my case, I had to provide at least a transaction number or the steam username of the original buyer. Looking at the Steam Deck product. ago. Then yes you RMA. ago. Not sure if these parts are compatible or if there are better options. When can I expect to receive my replacement?Could be, but I feel like that's at least partially balanced out by its repairability. Steam initiated an RMA. Wi-Fi 6E. It's been a total of 10 working days Today, 9th of November - I receive my deck back. Update: Steam sent me another one, and it arrived today (Sunday. * Now here is where we are going to deviate a bit from the steam support advice. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. 7. It reached the return center on August 5th and support said it had finished processing on August 9th. I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. They just need to transfer the warranty to you if they registered it. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. Day 1 steam deck compared to my RMA replacement. Steam Deck RMA time question. ago. Wonderful, thank you. This can take 5-7 business days. how long have you waited to get your RMA? I. my Steam Deck stopped charging after connecting it to an USB Hub. We don't have additional details to provide at this time. It didn’t actually get picked up. Easily the best purchase I ever made. my Steam Deck stopped charging after connecting it to an USB Hub. I still have no update and waiting for a new unit to be shipped to me. Everyone getting a Steam Deck will have roughly the same level of IPS glow. my Steam Deck stopped charging after connecting it to an USB Hub. [deleted]Folgen eines Widerrufs. Thanks all. 24/03 -> 8AM I sent the Steam Deck through DHL. great. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. Turn on your Steam Deck and allow the battery to discharge below 25% before starting your repairs, as a charged lithium-ion polymer battery can be dangerous if accidentally punctured. There are set decks specifically aside for RMA's and you can bet they know not every RMA request is 100% truthful or 100% within warranty but they would rather assist everyone than pick and choose. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. give or take a year. Steam Deck > General Discussions > Topic Details. I still have no update and waiting for a new unit to be shipped to me. komodo. Will Steam Deck work with PC VR headsets? While technically a PC VR headset can be connected, the Steam. Would love a easy backup solution as opposed to a start. Yes. Hey, I got my 256GB Deck today and after a bit of using I don't think that the left trackpad is working correctly. Also, every time you open the Steam Deck, you degrade it. Steam Deck with serial number [redacted], placed inside original carrying case. On the Steam Deck, select your profile picture in the top-right corner > select "Account Details" > select "Devices" > select your Steam Deck > scroll down to the Fan Manufacturer details. I still have no update and waiting for a new unit to be shipped to me. 4. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. And now that I've sent it out, they told me it would take 3-5 days to process. If you need to send off your Steam Deck for any reason, it will now go to one of their specialized repair shops. My Deck came with a thin crack in the base of the left joystick. I was looking into the same. I had to RMA my deck because it came with a broken L1 button and also told the support about the high pitched noise. I still have no update and waiting for a new unit to be shipped to me. * Now here is where we are going to deviate a bit from the steam support advice. Results for "RMA" < 1 2 3. Odd because the RMA thing said they would repair or replace, no mention of refund. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. The left one is vibrating noticeably louder and clicks feel much worse - and in Desktop Mode left clicks don't seem to register at all. tokyoaro. RMA status is they haven’t received it yet. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. Unit arrived at warehouse (Netherlands) on April 4th. Choose Battery storage mode, and confirm. My steam deck had a left stick issue. Steam Support, Oliver Nog english is not my first language and large juristical texts are quite dificult to read. Wilqu. Steam Deck RMA process in the UK. The button clicked every time, so I thought mechanically everything should be ok. I've sent back my steam deck due to stick drift issues after only 2 weeks. ago. ago. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. Tried many troubleshooting steps and none worked. Software or firmware was upgraded to newest version. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. their queue is getting overwhelmed by requests related to steam deck delivery each week when new batch of decks. Steam Deck RMA Circus. All rights reserved. 4" Diagonal display size. So got my steam deck a few weeks ago. I re-seated it and turned the Deck on and fixed!Same here: Living in Germany, sent the Steam Deck via UPS to a warehouse in Frankfurt around 4 weeks ago (2nd RMA). New unit was like 2 days faster. See full list on howtogeek. Surprisingly Valve let me RMA it from AUS. Your Steam Deck should now power down into storage mode. Expensive_Average305. Some people can’t handle tech. They opted to repair the last time. 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. One in 1000 neediing an RMA is an acceptable. my Steam Deck stopped charging after connecting it to an USB Hub. Replacement in event repair not possible. Joystick replacements are pretty easy, so you might do it yourself if you don't want to spend time in the RMA process. FYI if this happens again rma it immediately, burn-in isn't possible with the steam deck screen so these weird colours point to a different issue Reply welshman1971. Options. Restart the Steam Deck again. Will update with any new details to help future purchasers! Edit 1: Shipping label created and package received by FedEx on March 7th. 30/03 -> Valve sent me a new Steam Deck. 1. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Oni Oct 6, 2022 @ 2:42pm. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. The rma process is unlikely to solve that particular issue for you. 188 comments. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. And what to do if you end up with a broken version of. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. Most people who had to RMA are simple waiting 2 weeks to a month and getting a replacement, which functions. We are unable to modify the RMA at this time as it has already been processed. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. So, I RMAed it and got it repaired. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - the warehouse receives it, processing usually takes 3-5 business days. It sounds like the beginning on May. 5/26 - FedEx picks up replacement. They just need to transfer the warranty to you if they registered it. Hoping I’d get some answer so when I send it for RMA for a second time I can tell them to specifically change the joystick. r/SteamDeck. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. breakfreepics • 10 mo. Valve's support page recommends holding the. 4. Snipperflipper Apr 13, 2022 @ 8:52am. RMA time . • 2 yr. Tomorrow: expected delivery. my Steam Deck stopped charging after connecting it to an USB Hub. At the time I got the deck, I assumed it was a steam in the material and ignored it. ( Yes, I know, some of you are scared. 7. Steam Deck: On bottom-right rear surface. setibeings • 10 mo. 5m cable. The Steam Deck should boot into the BIOS menu. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. This is Lightspeed :-) #18. The system will not go to sleep in this mode. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Applied updates and all that jazz. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. You'll get 2-3x that if you're playing simple games or watching movies. So. #2. Try to message Steam Support about it already as they will take plenty of time to start the RMA process. I was playing Midnight Suns (for 30 minutes) locked at 40 fps everything wad epic. Reply Dapper-Giraffe6444 •. I did a system reimage which seemed to help a little bit, the system didn't crash nearly as much as it did before, but it was still. Help is also available if you can't log in, need to reset your password, or recover a hijacked account. 1. Steam Deck > General Discussions > Topic Details. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". So basically, every time you open the Deck, it loses. Such as with monitors, it can differ slightly from others of the same model. Steam Deck > General Discussions > Topic Details. ago. 3. However, the joysticks made a. Be sure to communicate with the team via the support page. So i received my deck last week (the 64GB) Version and as you can imagine, 64GB is too small for any AAA title. Informed two PDF’s would be sent with shipping label and RMA. how long have you waited to get your RMA? I. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. #2. It reached the return center on August 5th and support said it had finished processing on August 9th. I still have no update and waiting for a new unit to be shipped to me. Update 11/28 - Here’s the response from Valve… unbelievable. " "We're happy to announce that Steam Decks will start shipping in Japan, South. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. We are happy to announce today that our new Steam Deck repair centers are now open. Unit arrived at warehouse (Netherlands) on April 4th. EDITED: 04.